Last month, I provided official information from Yelp to explain why some reviews are hidden in the “not currently recommended” section of your page. To balance this perspective, this post summarizes the most detailed data analysis of Yelp reviews that I have found.
The study looks at the following variables:
- If the review’s writer has a profile image
- The number of friends the writer has
- The number of reviews written
- How many photos submitted
- The rating of the review
The first important takeaway from the study relates to the rating of the review. The results show that the average rating for not recommended reviews is just as likely to be worse than your recommended reviews as it is to be better. While your results will vary, the point here is that Yelp is in no way “stealing” positive reviews from businesses. Their algorithm creates some winners and some losers, but the net difference does not tend to be very high, at least for businesses that get a steady flow of reviews.
So, what does make a difference? For details, go to the source, but to summarize:
- The presence of a profile image for a reviewer makes their reviews less likely to be filtered
- Reviewers with more than 6 or 7 total reviews rarely have any that are filtered – and previously filtered reviews often become unfiltered once a reviewer hits this threshold
- Reviewers who post lots of photos rarely have reviews that get filtered
- Reviewers who are connected to lots of friends on Yelp are a bit less likely to have reviews filtered, but this is less important than the other factors
Based on this, if someone asks what they can do about a review that is not recommended, the best things you can suggest are that they add a profile picture to their Yelp profile, add photos to both the review in question and other reviews, and post reviews on a regular basis.